Ubisoft is working on a fix for Assassin’s Creed Valhalla and Watch Dogs Legion PS5 upgrade problems

Ubisoft is working on a fix for problems preventing some players from upgrading its games from PlayStation 4 to PlayStation 5.

The publisher announced in July that it planned to offer current-gen owners of games including Assassin’s Creed Valhalla and Watch Dogs Legion free upgrades to PS5 and Xbox Series X/S.

However, a significant number of PlayStation owners have encountered issues upgrading physical copies of the games following PS5’s launch last month, as documented on Ubisoft’s official forums and Reddit.

Affected users report there being no option to upgrade to the PS5 version when they insert their PS4 copy into the newer console, as per Ubisoft’s instructions.

In a statement released on Monday, Ubisoft Support said it was aware of the issue impacting some UK-based users, although the problem is also reportedly occurring in other countries too.

“We are aware players in the UK are experiencing issues upgrading physical versions of some Ubisoft games from PS4 to PS5,” Ubisoft said. “We’re working to resolve this, and can confirm anyone experiencing this issue will still be eligible for their free upgrade. Stay tuned for more information.”

Multiple players have reported a workaround for the issue which involves creating a new PS5 user account and selecting Turkey as their location. However, subsequently deleting the Turkish account is said to lock the PS5 version of the game.

VGC’s Assassin’s Creed Valhalla review called it “a hearty, bawdy Viking feast of a game which spins a fine tale and offers plenty to get your teeth into”, while our Watch Dogs Legions review called it Ubisoft’s “most unique open-world game in years”.

Further reading

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Watch Dogs Legion’s online mode has been delayed so Ubisoft can focus on fixing single player issues

New update will address problems with corrupted game saves this week