CD Projekt suggests only a small percentage of players asked it for a Cyberpunk refund
But the publisher’s figures don’t appear to take into account refunds from other sources
CD Projekt has suggested that only a small percentage of Cyberpunk 2077 players claimed a refund via its official scheme in 2020.
The Polish publisher released its most recent financial results today, which reveal that it spent PLN 8.459 million ($2.2 million) on its Help Me Refund campaign.
The amount appears to be a fraction of the income CD Projekt made from total game sales in 2020, which was over $563 million.
However, the Help Me Refund campaign was designed to provide refunds to players who were unable to claim one from the original vendor, meaning the real loss is likely much higher.
https://twitter.com/Futterish/status/1385279644979671048
It’s not yet clear how many refunds were issued via the PlayStation and Xbox stores, Steam or other retailers.
On December 18, Sony Interactive Entertainment removed Cyberpunk 2077 from the PlayStation Store and offered refunds to players who purchased it through the online marketplace.
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” it said at the time.
Microsoft also released a statement confirming that it would offer refunds to all users who purchased a digital version of Cyberpunk 2077.
CD Projekt’s Help Me Refund campaign was launched to help players who had issues claiming these refunds.
“For copies purchased digitally, please use the refund system of PSN or Xbox respectively,” the publisher told players. “For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at helpmerefund@cdprojektred.com and we will do our best to help you.”
Business analyst Mike Futter has analysed the financial report and has suggested that CD Projekt identified around $51 million as “provisions for returns and expected adjustments of licensing reports related to sales of Cyberpunk 2077 in its release window, in Q4 2020.”
https://twitter.com/Futterish/status/1385332232974446596
Futter suggests that this refers to total refunds from all sources, as well as estimated refunds in 2021 that weren’t completed in time for the 2020 report.
“This language is confusing as hell (and likely intentionally so)”, Futter tweeted.
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